JUSTMADEIT / USER FEEDBACK SYSTEM

How To Collect User Feedback For An App

The best app feedback system starts with use. Let the person try the product first, then ask what happened.

COLLECT PRODUCT EVIDENCE →HONEST FEEDBACK GUIDE →
01

Collect feedback after the attempt

Feedback before use often becomes opinion about the idea. Feedback after use can describe access, completion, friction, and return intent.

02

Use structured questions

  1. 01Access

    Could they get into the product?

  2. 02Task

    Could they complete the intended action?

  3. 03Experience

    What felt useful or weak?

  4. 04Return

    Would they choose to come back?

03

Preserve raw evidence

A clean feedback system should not overwrite uncomfortable responses. Historical evidence helps the product record improve over time.

04

Avoid vanity feedback

Put the actual product in front of real people. Let the evidence decide what holds up.

COLLECT PRODUCT EVIDENCE →